Frequently Asked Questions
SHIPPING & RETURNS
Stamped/untracked shipping is available for stickers and art prints only for .60 cents. Tracking info will not be available and may take up to a month to arrive. You may also upgrade to tracked shipping
Tracked shipping is available for a flat fee of $4.50 via first class USPS mail.
What is your return policy?
We currently do not accept returns or exchanges. However if you have any missing or damaged items please contact us with your order details at orders@1ugly.com
How will my Items be packaged?
Stamped/untracked shipping is mailed in a 5x7 Kraft envelope. Your stickers/prints will be inside a cardstock sleeve for added protection.
Tracked/First class shipping is mailed in a rigid envelope for stickers/prints or bubble or poly mailer depending on the items purchased.
What if I haven't received my package?
For untracked shipping please allow up to 4 weeks due to current USPS waiting times. Tracked shipping will provide a tracking number when a label is created and will be shipped within 2 business days.
First please ask your neighbors/roommates and contact your post office. If there is still no word on your package please contact us at orders@1ugly.com for options.
What if I accidentally sent you the wrong address?
Please contact me immediately at orders@1ugly.com with your order number and correct address. I can correct if it hasn't been shipped out. However we will have to wait for the package to be returned in order to resend.
Currently only shipping to the US
STICKERS
Are your stickers waterproof?
Please read the description of each sticker for details.
A few of our stickers are waterproof and weatherproof.
The unlaminated vinyl is slightly water resistant, it will smudge if frequently in contact with water or submersed in water.
Standard sticker paper is not recommended to be put on surfaces where they met get wet.
Laminated vinyl designs are much more water resistant, and will hold better on surfaces that may get wet. Please only hand wash water bottles and do not leave soaked or use in a dishwasher. These stickers are also not recommended for outdoor/car use.
Sticker sheets are not waterproof or water resistant.
GENERAL
What's the best way to contact you?
You can contact me via my contact form on my contact page or for order questions/emergencies you may reach me at orders@1ugly.com
What if there's a question not listed here?
Please use the contact form on my contact page to ask any questions or to send a comment.
